✓ Performance improvements
✓ Get ready to upgrade
Jira Service Desk 4.5 is Atlasian’s fastest version ever! There are performance improvements in almost all areas under heavy load. Here are some highlights:
- Viewing queues with SLAs is now 10x faster
- Adding a comment in the customer portal is now 3x faster
- Viewing queue: all open issues is 3x faster
- Creating a customer request is 2.5x faster
- Viewing customers/organizations page is now 2.5x faster
- Viewing a service desk issue in the agent view is 2x faster
Overall, Atlassian has reduced response time by 20% to 90% in all areas, with the exception of “Invite Team” without improvements and a slight deterioration of 50 ms for “Display Customer Request on Customer Portal”.
Get ready to upgrade
Before you upgrade, you should check the upgrade notes for important changes in this release. As far as the upgrade itself is concerned, here is a special upgrade guide to show you all the important things that apply specifically to this release.