IT-Servicemanagement (ITSM)

Needs-based & individual.

Would you like to bring your IT infrastructure up to date and make profitable use of modern technologies? Benefit from our many years of experience as an IT service provider and use the full potential of digital change. From the initial strategy development to the administration of your system, we are at your side as a reliable partner.

Since most business processes are computer based today, IT-Service Management affects almost all areas of a company. In addition to increasing process digitalization, there are other relevant trends such as cloud computing, internet of things (IoT), automation, development operations (DevOps) and agile approaches which are gaining in importance and making the broad area of IT-Service Management even more complex. Therefore in the long term it makes sense to replace existing island systems with networked- and workflow-oriented systems in order to improve customer and service orientation. It is important to consider the predefined best practice processes, roles and functions of the globally established Information Technology Infrastructure Library (ITIL). This is the working and communication basis of all IT services and offers a certain security in the concrete implementation. From the initial strategy development to the administration of your system, we are at your side as a reliable partner.

The most important IT trends of the future

The results of the study “IT Service Management 2018” show that these trends are among the most important IT topics of the future for all companies. Successful implementation has become a central competitive factor not only with regard to process optimization, but also due to the growing customer and service orientation in all industries.

Components of our holistic approach

Our holistic approach is based on the ITIL frameworks and covers the entire spectrum of process-related and technical IT-Service Management. We develop a custom-fit and interdisciplinary solution for you and stand by your site as a reliable cooperation partner after the successful implementation. Our competent support team supports you in all questions concerning the ongoing operation of the application(s) used and takes over the entire administration for you.

The Atlassian Products have specialized in future trends and offer companies numerous possibilities to make their processes agile and digitally depictable. In addition, the Jira Service Desk ITIL-zertifiziert application is ITIL-certified and supports all relevant requirements and best practices so that a companys IT resources can be optimally used with the help of this software.